Shipping policy

Vitrexo ships to all 50 US states, Washington D.C. and APO/FPO military addresses. We do not currently ship internationally. Orders to PO boxes are supported for standard shipping only.

Orders placed before 2:00 PM ET on a business day are picked and packed the same day. Everything else ships the next business day. We do not ship on weekends or US federal holidays. You receive a confirmation email the moment payment clears and a second email with tracking as soon as the label scans.

• Standard (3–5 business days) — $6.95, free on every order over $75.
• Express (2 business days) — $12.95, available at checkout on all orders.
• Alaska, Hawaii and military addresses may add 2–4 business days beyond the estimate.

Tracking is emailed to the address used at checkout. If it has been more than two business days and nothing has arrived, check your spam folder first, then write to orders@vitrexo.us with your order number and we will resend it.

Carrier delays happen, especially in peak season. If tracking has not moved for five business days, contact us and we will open a carrier trace and ship a replacement if the parcel cannot be located. If your board arrives damaged, send photos of the box and the board within 14 days of delivery and we will replace it free of charge — no return shipment required.

We can only edit an address before the label is printed. Email orders@vitrexo.us immediately after ordering if something is wrong. Parcels returned to us because of an undeliverable address are refunded minus the original shipping cost.

support@vitrexo.us · (888) 402-7731 · Monday to Friday, 9:00 AM – 6:00 PM ET.
Vitrexo LLC, 1201 N Market St, Suite 111, Wilmington, DE 19801